The Industry Needed to Change.
So We Changed It.

A Message From Our Founder

After 17 years trading physical precious metals, I've seen things that would make your stomach turn. And the more I saw, the more I realized something had to change.

You see, most people don't realize what happens behind the curtain at traditional precious metals dealers. They don't see the frontend fees buried in the "spot price." They don't notice the backend commissions that quietly eat away at their value. And by the time they try to sell? That's when they discover the truth.

I've watched dealers charge markups exceeding 80% — and smile while doing it. I've seen companies refuse to repurchase the very metals they sold, or suddenly invent "liquidation fees" that didn't exist when you bought. I've witnessed dealers simply disappear, leaving clients stranded with no recourse, no support, and no way to recover their wealth.

The problem isn't that people want to sell their precious metals. The problem is that every option available to them is designed to take advantage of them.

So I asked myself a simple question: What if there was a way for regular people to sell directly to other regular people? No dealers taking a cut. No pawn shops lowballing. No mysterious fees appearing at the last minute. Just two people, a fair price, and a system designed to protect them both.

That's why I built Safe Exchange.

Here, you set the price. You decide when to sell. And when you do, mandatory escrow protects your payment, professional verification confirms authenticity, and full insurance covers the shipment. No games. No surprises. No one taking advantage of you.

Because after 17 years of watching this industry fail everyday people, I decided it was time to build something that actually works for them.

— Robb Melendez, Founder